Refund policy

LaPose is here to spoil you! We hope you absolutely love your order, but we understand that sometimes things don't work out. If you are not completely satisfied with your purchase, we are happy to accept returns within 14 days of the delivery date.

Please note that we do not issue cash or credit card refunds. All eligible returns will be issued via Store Credit Only. The good news is that your LaPose store credit will never expire!

Return Conditions & Quality Control
To maintain our high health, safety, and hygiene standards for all customers, every returned item undergoes a strict quality control inspection upon arrival at our warehouse.

To be eligible for a return (store credit), your items must meet the following strict conditions:

  • Unworn & Unwashed: Items must be in their original, brand-new condition.

  • Spotless & Odor-Free: Items showing any signs of wear will be strictly rejected. This includes, but is not limited to: makeup stains, deodorant marks, tanning lotion, perfume, body odor, sweat, or pet hair.

  • Original Packaging & Tags: All original tags must still be securely attached to the garment. Items must be returned in their original clear packaging.

Rejected Returns
If a returned item fails to meet our quality control standards (e.g., it appears worn, washed, stained, or damaged by the customer), the return will be rejected and no store credit will be issued. In the event of a rejected return, the customer is responsible for paying a new shipping fee to have the item sent back to them. If the customer refuses to pay the return shipping fee within 14 days of notice, the item will be permanently disposed of or donated, and no compensation will be provided.

Faulty, Damaged, or Incorrect Items
The LaPose team conducts a thorough quality inspection of all goods before they are shipped to our customers. We proudly stand behind the quality of our products. However, if you receive an item that is defective, damaged, or incorrect, you must notify us within 48 hours of the delivery date.

  • How to report: Please email us immediately at hi@shoplapose.com with your Order ID and clear photographic evidence of the fault/damage.

  • Outside the 48-hour window: Any defect or damage reported after 48 hours of delivery will be considered general wear and tear or customer-induced damage. Unfortunately, claims made after this timeframe will not be accepted, and no refunds or store credit will be issued.

Non-Returnable Items (Final Sale)
For health, safety, and hygiene reasons, as well as our clearance policies, certain items are strictly excluded from our return policy.

The following items are considered FINAL SALE and are not eligible for return or store credit:

  • Intimates, underwear, swimwear, and bodysuits (due to strict hygiene standards).

  • Jewelry and accessories.

  • Any items marked as "Sale," "Clearance," or purchased during special promotional events.

  • Gift Cards.

  • Orders purchased using store credit from a previous return (an item cannot be returned twice).

Please ensure you check your cart carefully before purchasing any Final Sale items, as exceptions cannot be made.

Return Shipping & Addresses
LaPose utilizes a global logistics network to bring you exclusive designs. Depending on the specific item(s) you are returning and where the stock is held, your return must be shipped to either our United States 3PL facility or our international fulfillment centers (e.g., in Asia).

  • Return Shipping Costs: We do not provide prepaid return shipping labels. Customers are 100% responsible for all return shipping costs. Please be aware that international return shipping fees can be costly depending on your location. We highly recommend reviewing our size charts and product descriptions carefully before placing an order.

  • Original Shipping Fees: Original shipping costs, handling charges, and any duties paid at checkout are strictly non-refundable.

  • Lost Returns: We strongly advise using a trackable shipping service when sending items back to us. LaPose is not liable for return packages that are lost or stolen in transit.

Store Credit Rules
Once your return arrives at our warehouse, please allow up to 7 business days for our team to process and inspect the items. Once approved, you will receive a confirmation email detailing your refund amount in the form of a Store Credit.

  • No Expiration: Your LaPose store credit will never expire!

  • Usage: Store credit can only be used at the LaPose online store and cannot be transferred to another person or account.

  • Currency & Balances: Store credit is provided in the currency in which you paid. If your next purchase exceeds the value of your store credit, you will simply need to use an additional payment method to cover the remaining balance.

How to Submit a Return Request
Do not send items back without requesting a return first. Unauthorized returns will not be accepted. To start the process, please follow these steps:

  1. Click the profile icon in our store's navigation menu or visit our Returns Portal.

  2. Enter your email address and click Continue.

  3. Check your email inbox for a six-digit verification code from our store. Copy and paste this code into the portal to log in.

  4. Select the specific order and the item(s) you wish to return.

  5. Choose a return reason and add a note if necessary, then click Request return.

If your return request is approved, you will receive an email containing detailed shipping instructions and the specific warehouse address where your items must be sent.

If you have any questions or need assistance with your return, please contact our team at hi@shoplapose.com. We are always here to help!